CRM - more than an administrative tool
True customer centricity – based on facts instead of gut feeling
Start tracking customer satisfaction
Customer Satisfaction Survey: No paid agency – no external cloud service.
Our Built-In Customer Satisfaction Survey completes MySalesDNA as a strategic toolbox.
- Create: Build a questionnaire
- Sendout: Distribute to customers
- Analyze: Examine the results via our buying center analysis
- Progress: Implement your influencing strategy
Do your customers like you?
BUYING CENTER: 1 Click to answer three questions
- Did we improve our general Net Promoter Score?
- Do we really know who we are dealing with?
- How often do we visit our customers?
Improve decisive relationships
Our BUYING CENTER provides detailed analysis on Stakeholder level, meaning:
- Previous and recent net promoter score of each stakeholder – did the rating improve or exacerbate over time?
- Job title, organizational power and role (decision-maker, gatekeeper, coach)
- Stakeholder visit count
Spot the decision maker’s attitude towards your company to act accordingly.
Understand your customer's Key Buying Factors
Our Key Buying Factors Analysis is a modern treasure map to customer centricity.
- What is more important to you customer? Price? Quality? Reliability? Customer Centricity?
- How do you perform regarding thos factors? Are you underperforming? do you deliver market standard? or might you even be a market leader?
- Make game plans for offer and contract negotiation – you know what your customer truly values.