CRM - more than an administrative tool

True customer centricity – based on facts instead of gut feeling

Start tracking customer satisfaction

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Customer Satisfaction Survey: No paid agency – no external cloud service.
Our Built-In Customer Satisfaction Survey completes MySalesDNA as a strategic toolbox.

Create: Build a questionnaire
Sendout: Distribute to customers
Analyze: Examine the results via our buying center analysis
Progress: Implement your influencing strategy

Do your customers like you?

Demo

BUYING CENTER: 1 Click to answer three questions

Did we improve our general Net Promoter Score?
Do we really know who we are dealing with?
How often do we visit our customers?

Improve decisive relationships

Demo

Our BUYING CENTER provides detailed analysis on Stakeholder level, meaning:

Previous and recent net promoter score of each stakeholder – did the rating improve or exacerbate over time?
Job title, organizational power and role (decision-maker, gatekeeper, coach)
Stakeholder visit count

Spot the decision maker’s attitude towards your company to act accordingly.

Understand your customer's Key Buying Factors

Demo

Our Key Buying Factors Analysis is a modern treasure map to customer centricity.

What is more important to you customer? Price? Quality? Reliability? Customer Centricity?
How do you perform regarding thos factors? Are you underperforming? do you deliver market standard? or might you even be a market leader?
Make game plans for offer and contract negotiation – you know what your customer truly values.

Experience the next level CRM

You want to cement world-class customer relationships? We help.

Sneak a peak

Intrigued?

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